Contacts
Freshbets.uk provides multiple ways for users to reach out for assistance, inquiries, and cooperation. Our team ensures a timely response through designated communication channels.
Official information has been updated: 4.03.25
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Our Contacts
Users can reach our support team through the following channels:
- support@freshbets.uk – General customer support and account-related queries.
- affiliate@freshbets.uk – Affiliate program inquiries and partnership opportunities.
- Online contact form – Available on our website for direct communication.
- Telegram: https://t.me/vergilfreshbet and https://t.me/EdwardFreshbet – updates and announcements, community engagement and news.
Our team aims to respond to inquiries as quickly as possible. Emails and contact form submissions are typically addressed within 24 hours. Social media messages may take longer to receive a reply, depending on the volume of requests.
How to Write a Complaint to Management?
If users need to escalate an issue to management, they should follow these steps:
- Describe the issue in detail, including relevant account information and supporting documents if applicable.
- Clearly state the preferred resolution, such as a refund, clarification, or further review.
- Please submit your complaint via our feedback form below, indicating “Complaint to management” in the subject line.
- Allow up to five business days for a response from the relevant department.
- If no response is received within the stated timeframe, a follow-up email may be sent.
All complaints are reviewed in accordance with internal policies to ensure a fair and transparent resolution process.
